How Hubs Guide Recommends Tackling Broker Burnout

Brokers of all kinds have been particularly taxed since the beginning of the COVID-19 pandemic. So it’s especially important to take the time to find opportunities to take a break, advised a national broker guide.

According to Tina Osen, President of Hub International Canada, brokers need to find the time to break away from the day-to-day work.

She joins this group and makes sure to take off a week every few months.

“Personally, I’ve always been someone who worked at least a week in a quarter for as long as I can remember, because I always had the feeling that I was walking, walking, walking – and then I had to find this time to mine Recharge batteries, « she told the Canadian underwriter.

Brokers have told the Canadian underwriter that they feel they have been working essentially around the clock since the beginning of the global COVID-19 pandemic, which was officially declared by the World Health Organization last March. Whether it was making calls from private customers about pandemic relief measures or working with commercial customers to find cover in tightening markets, brokers rarely had the opportunity to take long breaks.

Osen recognized this challenge and the fact that it is difficult to find time to take off these days due to customer demands. Instead, brokers may need to remember to take shorter breaks than the longer ones they are used to, she recommended.

« It’s really hard. Especially on the claims / casualty side as it is still very, very difficult to do business. I feel that. It is difficult for people to withdraw because they are concerned about themselves to take care of their customers at all and find cover, « said Osen. » So if you don’t have a week off, can you find some long weekends? So do different things to find this time. « 

One suggestion she made was that broker teams work together to create a vacation schedule. Work with coworkers to coordinate who will be away and when, and have someone help your customers while you are away.

“Our teams are working non-stop – those involved in placing and dealing commercially with our clients to find solutions for them. It’s absolutely annoying and can easily lead to burnout, ”said Osen. « It’s also about finding support when you have backup plans with coworkers or co-workers that you can cover while you find some time to take a break, and vice versa. » It’s not easy at the moment. « 

In addition, most brokers switched to a work-from-home model in March. Finding the division of work and home can be a challenge, especially when there are limited opportunities to get away due to the pandemic.

« What is fascinating right now is that a lot of our teams work from home, so you don’t have that separation, » Osen said. « And on top of that, you say, » Okay, I’ll take a week off. Then what do i do? I can’t go out to dinner. I can’t go to my friend’s house. « 

It’s about finding ways to fill the days so that you don’t have to think about work at home. It’s hard, she admitted, but there has to be this separation between work and home. « I know that for my own spiritual well-being and how to serve others once I have some space off [from work], I will actually be healthier and more effective at work. »

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How Hubs Guide Recommends Tackling Broker Burnout
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